May 13, 2022

Strip Mall Success in an Age of E-Commerce


Stroll through the K&S Mall in Royal Oak and you’ll find customers ordering lunch at Penn’s Thai Kitchen and browsing the local businesses. Today it’s a humming neighborhood retail hub. Just a year ago, it was not so.

Retail centers like the 14,000-square-foot K&S Mall have been pinched as purchasers choose e-commerce over in-person shopping. Losing even a few tenants in a building this size can deliver a life-threatening blow to a property’s cash flow. When the owner of the K&S found himself facing a 30 percent vacancy rate, he knew he had to take action.

The action he took was to call Andrew Goble and Andrew Battersby at the Thomas Duke Company. Unlike competitors, the Thomas Duke Company often sends a team on an assignment like this. For the price of one agent, the property owner got twice as much energy, marketing savvy, and enthusiasm.

The two Andrews jumped in, putting TADCo’s state-of-the-art database to work for their client. With more than 40,000 prospects to draw on, the team was soon scheduling showings for the vacant suites and drafting lease agreements. A year later, the K&S Mall is fully occupied, serving its neighborhood.

If you’re a retail-center owner feeling the pinch of e-commerce, please reach out to the Andrews. Their can-do attitude and optimism for the leasing market harnessed to the resources of the Thomas Duke Company can make your retail center a K&S-kind of success.

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